We have downloaded and installed the new version of the PDFCreator and Architect on a Windows 7 x64 sp1 machine.
The application will not launch.
These are the error messages I get in the Windows Event viewer Application Log:
Faulting application name: creator-ws.exe, version: 2.1.6.19758, time stamp: 0x5437c98f
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0x40000015
Fault offset: 0x000a327c
Faulting process id: 0x308
Faulting application start time: 0x01d01b1a7cb9b415
Faulting application path: C:\Program Files (x86)\PDF Architect 2\creator-ws.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: bac0b1d6-870d-11e4-8316-448a5b716e10
And this one....
Fault bucket 576913350, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: creator-ws.exe
P2: 2.1.6.19758
P3: 5437c98f
P4: MSVCR110.dll
P5: 11.0.51106.1
P6: 5098858e
P7: 40000015
P8: 000a327c
P9:
P10:
Attached files:
C:\Windows\Temp\WER80A4.tmp.appcompat.txt
C:\Windows\Temp\WER80C4.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER80C5.tmp.hdmp
C:\Windows\Temp\WER80E5.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_creator-ws.exe_33e87d22293bb9def78b15d573f8a2bf4dc75e1_038881dc
Analysis symbol:
Rechecking for solution: 0
Report Id: 63369886-870d-11e4-8316-448a5b716e10
Report Status: 0
~~~~~
Application: PDFCreator.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 000007FEFDCC940D
Stack:
I have uninstalled and rebooted - run as administrator - all the tricks.....
Any thoughts or suggestions - how do we fix this?
Thanks.