Hello Community,
I have used PDFCreator for years without any
problem. Then an IT provider ran diverse clean-ups, malware searches etc
on the computer a few days ago and since I have the following propblem:
OS: Microsoft Windows 7 Family Premium
6.1.7601 Service Pack 1 Build 7601
Version of PDFCreator: 1.7.2 Downloaded and installed today
When
I want to print, prompts indicating that the software is preparing the
file for printing appears, in Window 7's Launch bar a printer icon
appears and then nothing.
- If I right click PDFCreator in Windows' "Devices and printers" there are no pending printing tasks.
-
If I open PDFCreator for Windows' Start Menu, the lists of files is
empty. If I want to drag and drop a file into the list of files, the
software defined as default software for that type of file (i.e. Word
for a .doc file) opens, there are the software's printing prompts and
when the prompts are over, the software remains open. When I close the
software, I'm back to PDFCreator but the file list is still empty.
Did I try to uninstall PDFCreator and reinstall it? - Yes. Multiple times.
Did I try to uninstall PDFCreator 1.7.2 and install an older version? - Yes. I installed 1.7.0. Same result.
Did
I ask the IT provider to find the problem? - Yes. But they refuse to
help without payment as they say it's not their fault and they can't
give waranty.
SetupLog.txt is hereafter.
Any ideas where the problem might be are very welcome. Thanks for your help!
Frank
----- Setup - Start: 2014-02-09 15:46:42 -----
Install PDFCreator: 1.7.2
InstallerDirectory: C:\Users\Frank Seidel\Downloads
X64: yes
Start AnalyzeCommandlineParameters
Parameter /VERYSILENT: false
Parameter /SILENT: false
Parameter /FORCEINSTALL: false
Parameter /REMOVEOPTIONS: false
Parameter /DONTINSTALLPRINTERS: false
Parameter /EXPERT: false
No Parameter /LoadInf
No Parameter /SaveInf
No Parameter /REGFile
No Parameter /PPDFile
No Parameter /Printername
End AnalyzeCommandlineParameters
WindowsVersionNumber: 6.1.7601
Silent installation: false
GUITS (7000, 50): 11
PreviousApplicationPath: C:\Program Files (x86)\PDFCreator
Update: 1
Installed PDFCreator version: 1.7.0
Installed PDFCreator version is lower 1.5.1 = false
nationCode: 84
InstallPDFCreatorPrinter = false
OS: 2
IMC:
AppPath: C:\Program Files (x86)\PDFCreator
InstalledPDFCreatorVersion: 1.7.0
DontInstallPrinters: true
SPT: false
IC:1|1.7.2|1|fr|b4|d0
--- Systeminformation - Start ---
Windowsversion: 6.01.7601
WinDir: C:\windows
Win64: true
ProcessorArchitecture: X64
.Net 2.0: true
.Net 2.0 regasm.exe:C:\Windows\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\windows\system32
TempDir: C:\Users\FRANKS~1\AppData\Local\Temp\
CurrentDir: C:\windows\system32
Computername: FRANKSEIDEL-HP
Username: Frank Seidel
UILanguage: 1036
Internet Explorer version: 9.11.9600.16428
Path:
C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program
Files (x86)\Common Files\Microsoft Shared\Windows
Live;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program
Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Pinnacle\Shared
Files\;C:\Program Files\Microsoft\Web Platform Installer\;C:\Program
Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files
(x86)\QuickTime\QTSystem\
C:\windows\system32\Wbem\framedyn.dll: NOT found
framedyn.dll: found in path
--- Systeminformation - End ---
--- Environment - Start ---
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Frank Seidel\AppData\Roaming
CLASSPATH=.;C:\Program Files (x86)\Java\jre7\lib\ext\QTJava.zip
CommonProgramFiles=C:\Program Files (x86)\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=FRANKSEIDEL-HP
ComSpec=C:\windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\Frank Seidel
LOCALAPPDATA=C:\Users\Frank Seidel\AppData\Local
LOGONSERVER=\\FRANKSEIDEL-HP
NUMBER_OF_PROCESSORS=2
OnlineServices=Online Services
OS=Windows_NT
Path=C:\Program
Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files
(x86)\Common Files\Microsoft Shared\Windows
Live;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program
Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Pinnacle\Shared
Files\;C:\Program Files\Microsoft\Web Platform Installer\;C:\Program
Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files
(x86)\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PCBRAND=s
Platform=BNB
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=2a07
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files (x86)
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PSModulePath=C:\windows\system32\WindowsPowerShell\v1.0\Modules\
PTSMInstallPath_X86=c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\
PUBLIC=C:\Users\Public
QTJAVA=C:\Program Files (x86)\Java\jre7\lib\ext\QTJava.zip
SystemDrive=C:
SystemRoot=C:\windows
TEMP=C:\Users\FRANKS~1\AppData\Local\Temp
TMP=C:\Users\FRANKS~1\AppData\Local\Temp
USERDOMAIN=FrankSeidel-HP
USERNAME=Frank Seidel
USERPROFILE=C:\Users\Frank Seidel
windir=C:\windows
windows_tracing_flags=3
windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log
--- Environment - End ---
----- Setup - End: 2014-02-09 15:48:15 -----